Our promise to you!

The Underfloor Heating Store promise

Total peace of mind when you shop with us...

The Underfloor Heating Store price match promise

Price Match Promise

As part of our Price Match Promise to our customers, we will match our key competitors’ prices for any of our products being delivered into the United Kingdom.

Our Price Match commitment is simple: 'If you find a cheaper price online,we'll match it!'

The Underfloor Heating Store 365 day exhange policy

365 Day Exchange Policy

The Underfloor Heating Store are pleased to offer a 365 day exchange policy to our customers.

Our extended exchange period entitles you to return any unused items within 365 days of purchase for exchange.

The Underfloor Heating Store free delivery

Free Delivery

As standard we include FREE 2 - 3 WORKING DAY DELIVERY* to all UK mainland addresses on all heating products (except tiling materials).

Delivery outside the mainland UK may be arranged by prior agreement.

The Underfloor Heating Store 30 day money back guarantee

30 day money back guarantee

We offer a 30 day money back guarantee on all of our products.

if you're not 100% happy with your product you can return them straight back to us!

ProWarm™ Lifetime Warranty

ProWarm™ Warranty

Our electric underfloor heating systems are amongst the very best available and are constructed using the highest quality materials and the latest state of the art machinery.

ProWarm™ electric underfloor heating kits
  • ProWarm™ Lifetime Warranty

    We offer a Lifetime Warranty on all our undertile mats and cable systems, we also offer a Lifetime Warranty on all ProWarm™thermostats.

  • ProWarm™ CableSafe™ Guarantee

    Damage your underfloor heating cable or mat during the installation process and ProWarm™ will replace it free of charge!

  • ProWarm™ 50 Year Pipe Warranty

    All ProWarm™ water underfloor heating systems come with high quality ProWarm™ European Standard Pex-Al-HDPE pipe, which comes with a 50 year pipe warranty.